Service Questionnaire

Name *

E-mail Address *

Today's Date *

Month

Day

Year

Initial Request for Service

1. Was your initial request made by:

2. During our initial contact were we:

	YES	NO
polite	polite - YES	polite - NO
professional	professional - YES	professional - NO
timely	timely - YES	timely - NO
knowledgeable	knowledgeable - YES	knowledgeable - NO

3. At your site were we:

	YES	NO
polite	polite - YES	polite - NO
professional	professional - YES	professional - NO
timely	timely - YES	timely - NO
knowledgeable	knowledgeable - YES	knowledgeable - NO

4. Did we help you understand:

	YES	NO
fees or charges	fees or charges - YES	fees or charges - NO
rates	rates - YES	rates - NO
available services	available services - YES	available services - NO
timetables or delays	timetables or delays - YES	timetables or delays - NO

5. How would you rate each of the following areas:

	GOOD	FAIR	POOR
service	service - GOOD	service - FAIR	service - POOR
employees	employees - GOOD	employees - FAIR	employees - POOR
newsletter	newsletter - GOOD	newsletter - FAIR	newsletter - POOR

6. Would you describe SWRE rates and charges as:

higher than average

about average

lower than average

Construction of Service

1. Was our crew:

	YES	NO
polite	polite - YES	polite - NO
friendly	friendly - YES	friendly - NO
professional	professional - YES	professional - NO
timely	timely - YES	timely - NO
knowledgeable	knowledgeable - YES	knowledgeable - NO
neat	neat - YES	neat - NO
safe	safe - YES	safe - NO

2. Did we leave your property neat and clean?

3. Did we meet your expectations?

If not, please explain

5. Did you have a choice of power suppliers?

If yes, why did you choose SWRE?

6. If you were making any suggestions of how we could improve your service, what would they be?

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Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.

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Service Questionnaire

Initial Request for Service

Construction of Service

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