New Billing Dates for SWRE Members
SWRE members should look for a change in billing dates beginning May 1, 2019. Southwest Rural Electric will be moving from three separate billing cycles to one singular cycle. This is to increase the efficiency of our internal systems as well as to increase clarity for our members.
Presently, members may receive bills on the 5th, 15thor 25th. Due dates differ for each of the billing dates listed. However, beginning May 1, 2019, all members will be billed on the 8thof each month and all bills will be due on the 1stof the following month.
Additionally, all auto-drafts will now be taken out on the 25thof the billed month.Note: please contact us if you prefer a different date for auto-drafting.
In the past, when meters were read manually, three billing cycles were needed in order to get all of the work done in a timely manner. Today SWRE meters are read electronically, which is far more efficient and requires less time. However, our billing department is still doing three times the work, creating bills and collecting payments three different times a month. This change will streamline the process and enhance the overall efficiency of our internal systems.
We hope you’ll welcome this positive change in our co-op, and that you’ll understand the reasoning for this necessary implementation. Remember that all bills may be paid online at swre.com, through the SWRE app which is available for free download in the Apple and Android stores, or by calling our automated line at 1-855-980-6821.
If you have any questions about the change in billing, please give our staff a call at
1-800-256-7973. We’d love to chat with you.